A recent news story about a campground operator in Gore, Southland got me thinking about online reviews, goodwill, and word of mouth. The traditional method of spreading goodwill about a business was analogue and worked perfectly well in the pre-digital age. One...
A renowned writer once famously wrote that there’s no such thing as a second act in American lives – meaning that it’s not possible to change, to reinvent, to forge a new path. F Scott Fitzgerald’s epigram isn’t a truism and wasn’t...
Customers are everything to a business. Not only do they generate revenue – happy customers will keep coming back and create a growing customer base through word-of-mouth and by contributing online reviews. But those reviews are far more than just markers of...
Some people think of it as the holly grail, some people know all the ways of making the most of it, and some people don’t really understand it at all, but SEO – (Search Engine Optimisation) is not overly difficult to comprehend and there are lots of ways...
When 97 percent of consumers are going online to find reviews before even considering contacting a business you want to make sure that you have a review strategy in place – and there are more benefits than you could imagine. Often business owners think that they...
