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Responding to an unreasonable review is essential

Responding to an unreasonable review is essential

by Steve | Jan 13, 2021 | Reputation Marketing for Businesses, Tips for Home Owners

I worked in the hospitality industry in various capacities when I was much younger and while I loved being in a kitchen, I quickly worked out that I didn’t quite have the patience or the quick thinking required to be successful when dealing with the public....
Cafe owners’ reputation garners unwanted attention

Cafe owners’ reputation garners unwanted attention

by Steve | Jul 3, 2019 | Reputation Marketing for Businesses, Tips for Home Owners

Hospitality is a hard industry to work in. The customer is always right and customers are pickiest about what they eat, where  they stay, and how they are treated in the process. I’ve worked in hospitality, many years ago, and I can still remember being summoned...

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