The whole point of a solid reputation online is that it is transparent and believable to the consumers reading reviews about your business. If a consumer doubts their validity – then they are worth nothing. Recently the New Zealand Herald published a story about a...
Recently a high profile Kiwi TV personality went public about a dissatisfying experience with a tradie he had found online. He said he was attracted by the number of positive reviews in making his choice but there was a huge factor that went ignored in the process...
I get to hear a lot of questions about online reputation marketing and I expect to. It makes sense. While online reviews have been around for over a decade, the power they can have for businesses is only now being seen as essential. So I take it for granted that I’ll...
One of the drawbacks of life online is being open to scammers. There are countless people out there who will try every angle to get us to either fall for a ploy or pay for a product or service that may, at first glance, look genuine. For over a year now businesses...
Ratings are the personal stories that convince prospective customers to connect with businesses, or not. Their value can’t be emphasised enough. The best thing a prospective customer can see by viewing your ratings is the way you exercise your customer care. It...
To understand why online reputation marketing is essential for every business, it’s important to grasp just how much consumer behaviour has changed with the evolution and availability of computer and smart phone technology. Understanding consumers’ habits and...
